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The Kare Code

It is important to us that our guests and team members feel comfortable and confident returning to The K Club.  We are devoted to bringing you the memorable experience of luxury that you would expect from the team here at The K Club while adhering to or exceeding all recommendations for safety, sanitation, and social distancing from local authorities and public health experts.

We have always taken great pride in upholding the highest standards of cleanliness and service throughout The K Club, and that commitment is only strengthened in response to Covid-19.

For our guests and team members wellbeing we are adhering strictly to the Government, Failte Ireland, The Health Services Executive (HSE) and the World Health Organization (WHO) guidelines, together with enhanced cleaning and hygiene measures from industry experts: Ecolab, Sea Change and the Food Safety Company. In order to ensure the comfort, health, and peace of mind of all our visitors and associates, we have implemented the following detailed safety plan called The Kare Code for our upcoming reopening:

GENERAL MEASURES

All operating procedures throughout The K Club has been reviewed and reworked to ensure a luxury service experience while adhering to social distancing and increased hygiene measures.

  • We have implemented a flow management system for customers front of house and for our team members back of house, to ensure social distancing at all times.
  • We have added sanitizing stations at all key entry and exit points including public toilets and lifts.
  • A dedicated cleaning team has been appointed to clean and sanitize public areas and high touch points within each department.
  • A social distancing policy is in place in all areas. All of our team members will be fully trained on best practices regarding Coronavirus.

RESTAURANTS AND BARS

  • Hand Sanitizer: Facilities to disinfect your hands with hand sanitizer are available in all food & beverage areas and outside restrooms.
  • Increased Frequency of Cleaning: Door handles, table tops, handrails and trolleys are cleaned several times a day to ensure your safety.
  • Social Distancing: We have re-engineered our food & beverage areas and are following the 2 meter distancing guidelines throughout the front and back of house.
  • Digital Payments: We are encouraging cashless / contactless payments.
  • We are providing table service only.

PRE-ARRIVAL

  • The K Club team will customize your stay at the pre-arrival reservations stage to ensure all your preferred times are pre-booked for meal periods and other activities.
  • Sanitization: Frequent sanitization of high touch points such as elevators, reception counter top, credit card terminals, and pens etc. throughout the day.

ARRIVAL

  • Parking: Parking is available however during this time valet parking is not in operation. Guests are welcome to drive up to the door and drop off luggage before driving their car to the carpark.

DEPARTURE

  • Express checkout options are available.

HOUSEKEEPING

  • Training: All associates have undergone retraining on the latest protocols and best practice standards in relation to PPE, physical distancing, cleaning standards and hygiene practices.
  • Operating Standards: All cleaning standards have been fully reviewed and updated to ensure we have robust cleanliness and hygiene practices.
  • Chemical Audit: We have conducted a full review of all cleaning agents and chemicals in conjunction with our partner Ecolab.
  • Sanitising Stations: We have strategically placed hand sanitising stations throughout public areas.
  • Sanitising Schedule: We have implemented a documented sanitising program in place to ensure all public area high touch points (door handles/ lifts/ hand rails etc.) are sanitised on a regular basis throughout each day.

THE K SPA

Here at The K Spa we are committed to your health + wellness. We would like to reassure you that we are practicing strict controls to ensure the health and safety of all employees and clients and have the following protocols in place.

 

INFECTION CONTROL MEASURES

We strongly encourage all employees & clients to follow these guidelines from the World Health Organisation on infection control, both whilst at work and in their daily lives.

This includes:

  • Frequently cleaning hands by using soap and water or an alcohol-based hand rub.
  • When coughing and sneezing, cover mouth and nose with flexed elbow or tissue, throwing this tissue away immediately and washing their hands.
  • Avoiding close contact with anyone who has fever and cough.

HYGIENE

The K Spa has secured premium surface and hand sanitizers from Eco Lab. These sanitizers, have been laboratory tested as being 99.9% successful against Covid-19 and are being used throughout the Spa.

K Spa staff are practicing strict hygiene controls including thorough hand-washing between clients along with sanitizing and ventilating treatment rooms between clients.

HOT TUB + JACUZZIS

The HSE has advised that proper chlorination of Hot Tubs and Swimming Pools kills Covid-19. The K Spa carries out Hot Tub chemical checks at regular intervals to ensure chlorine levels are maintained at the optimal level.

IF YOU PRESENT WITH SYMPTOMS

In the interest of other clients and staff, if you present at the K Spa showing symptoms of Coronavirus you may be asked to reschedule your treatment. If you begin to display symptoms of the virus, you must follow Government guidance to find out what to do next.

CANCELLATION POLICY

Rest assured that our normal cancellation policy applies. You can reschedule your treatment booking up to 48 hours before your booking start time. If you cancel within 48 hours, your deposit will be withheld.

SWIMMING POOL

  • Please leave all valuables in your hotel room safe.
  • When you arrive at the K Spa please use the hand sanitiser on arrival.
  • People of different standards and abilities will use the pool. Please respect their right to enjoy their swim.
  • No Splashing or diving is allowed.
  • Please place the towels in the designated basket in the K Spa reception area.

GYM

  • We ask that you sanitise all gym equipment before and after use.
  • Please leave all valuables in your hotel room safe or house.
  • When you arrive at the K Spa please use the hand sanitiser on arrival.
  • Please place the towels in the designated basket in the K Spa reception area.

 

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